Terms and Conditions | eatvive

Products

Our products are 100% natural, vegan and gluten free. It is the responsibility of you, the customer, to check the ingredients lists online - before buying - and on the packet - before eating - to ensure they do not contain personal allergens. Please note that our products contain nuts, and are made in a factory that handles milk.

Safety warning: the occasional shell, pip or stone piece may make it's way into our products. We advise customers to snack with care.

Vive Delivery Schedule

We aim to deliver your Vive order as soon as possible. Orders received by 11am for delivery on the UK mainland should arrive two business days later by carrier or Royal Mail.

Vive customers ordering for delivery outside the UK mainland will be contacted by e-mail to confirm delivery timeframe & costs. Free delivery is only available in the UK to customers spending over £20.

Limitations

We use Royal Mail to deliver your order. We will ask for your delivery to be made "before the close of work" which usually means 5:30pm on the nominated day. We are unable to specify or guarantee a delivery time. We will not be able to offer delivery on a Saturday, Sunday or Bank Holiday / Public Holiday.

Deals and Offers

12 FOR £10 Offers

Only 1 box to be claimed per customer. This is a new customer deal. The free UK postage will only apply when the stated one box is selected, and the customer hasn't ordered from Vive previously. We reserve the right to cancel any orders that abuse this offer, and claim more than the stated amount of boxes allowed.

BRUU Trial Offer

Try for Free - Brownie Trial Offer

Only 1 box to be claimed per customer. This is a new customer deal. The free box will only apply when the stated one box is selected, and the customer hasn't ordered from Vive previously. We reserve the right to cancel any orders that abuse this offer, and claim more than the stated amount of boxes allowed. £1.99 UK postage must be paid by the customer.

£6.99 Bar Trial Offer

Discount Codes

Only 1 valid discount code can be used per transaction.

Referral Scheme

Vive's Refer-a-Friend scheme does not allow self-referrals. If fraud is detected, Vive reserve the right to cancel any orders or credit. Vive referral links cannot be listed on Google, discount sites or distributed on any public site that could attract significant traffic - if a form of distribution is deemed unacceptable, Vive reserve the right to cancel any links, credits or codes without prior warning. You have 365 days (from day of successful referral) to claim your instore credit. In-store credit cannot be changed into cash, and can only be redeemed on products within our online store. We reserve the right to cancel any orders going to the same address as the original referrer/customer. You will gain £5 of store credit for every successful referral (if a new customer redeems their £5 credit on their first purchase).

You Must Know That

We need to be informed within three working days after the nominated delivery day of any complaint, damage or mispacked item. We will endeavour to rectify the problem as efficiently as we can.

Please e-mail contact@eatvive.com for assistance.

Your Satisfaction, Returns & Order Cancellation

We endeavour to achieve your 100% satisfaction. If for any reason you do not feel totally satisfied with your products or the service you have received from us, we need to know. Please e-mail contact@eatvive.com alternately ring us at 020 3243 2097

A refund to your credit card will be made upon the successful return of the order. If the reason for the cancellation is anything but damaged, faulty or incorrect products you will be liable for the return cost.

Customs

Countries outside of the UK may be subject to additional duties to be paid.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.

The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.

If you refuse to pay the duties to release your order, the order will subsequently be returned back to the Vive factory and refunded. A shipping & handling fee may be deducted from your refund.

By law, Vive Foods Ltd. is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.

Out of Stock Situation

If we are out of stock and unable to fulfil your entire order we will contact you to verify if you require a substitute or a deduction on your invoice. We can always hold your order until we obtain more stock, or we can process the order without the out of stock item. Whichever you choose the minimum value for free delivery will be the final price of the order which must fit into the categories above.

VAT

All prices shown are inclusive of VAT at the rate in force on the date of order for the products that are applicable for VAT. For overseas orders the VAT will be shown on the invoice and then deducted from the final total.

Privacy & Data Protection Policy

Your personal details are very precious to us and we will never share them with an outside party or agent who is not directly related to your goods being paid for and delivered to you. We will collect personal information when you register with eatvive.com. This information is used to enable us to process and deliver your order. By registering your details on our web-site you consent to eatvive.com maintaining, recording, holding and using personal data we collect about you. Information can also be collected to allow eatvive.com to send you newsletters and offers, which we feel, would be of particular interest to you.

This website does not collect any personally identifiable information (PII) that you do not voluntarily enter in this website. The sole purpose of passively collecting this information is to improve your overall experience. It is automatically collected, whilst navigating through and interacting with the site.

Information collected includes user mouse activity, browser and device specific log data:
Your device's IP address (collected and stored in an anonymised format)
Device screen size
Device type (unique device identifiers) and browser information
Geographic location (country only)
Preferred language used to display the webpage

Disclaimer

eatvive.com has taken every effort to ensure that the information on this web-site is correct, accurate and up to date. However, eatvive.com takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Neither shall we be held liable to any individual or business for any damage or loss which may occur from the use of any matter contained on this web-site.

All text and graphics on this web-site, unless specified, are directed solely at those who access the web-site from the UK mainland. We make no representation nor will we be held liable for any action placed upon the web-site, in any form, by anyone, from other locations.

eatvive.com assumes no responsibility whatsoever for any links to the Internet or third party web-sites from this web-site. Once you activate these links we will not be responsible or liable for the content of any other web-site on the Internet, which you may visit from this site.

eatvive.com also prohibits all persons from providing hypertext or other links to our web-site (other than our home page) from their web-site or from a third party's web-site without our prior written consent.

Vive Foods Ltd. reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.

Changes of Terms

We may revise this terms of website use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this terms of website use policy may also be superseded by provisions or notices published elsewhere on our site.