Terms and Conditions | eatvive


Our products are 100% natural, vegan and gluten free. It is the responsibility of you, the customer, to check the ingredients lists online - before buying - and on the packet - before eating - to ensure they do not contain personal allergens. Please note that our products contain nuts, and are made in a factory that handles milk.

Safety warning: the occasional shell, pip or stone piece may make it's way into our products. We advise customers to snack with care.

Delivery Schedule

We aim to dispatch orders within 1-2 working days. All orders are dispatched with Royal Mail's Tracked 24 Service. 

We deliver to all European countries and delivery will take between 4-20 working days depending on location. The delivery fee varies for each country.

Free delivery is only available in the UK to customers spending over £20.


We will ask for your delivery to be made "before the close of work" which usually means 5:30pm on the nominated day. We are unable to specify or guarantee a delivery time. We will not be able to offer delivery on a Saturday, Sunday or Bank Holiday/Public Holiday.

Discount Codes

Only 1 valid discount code can be used per transaction. 

You Must Know That

We need to be informed within three working days after the nominated delivery day of any complaint, damage or mispacked item. We will endeavour to rectify the problem as efficiently as we can.

Please e-mail contact@eatvive.com for assistance.

Your Satisfaction, Returns & Order Cancellation

We endeavour to achieve your 100% satisfaction. If for any reason you do not feel totally satisfied with your products or the service you have received from us, we need to know. Please e-mail contact@eatvive.com alternately ring us on 01163192740

If the reason for the cancellation is anything but damaged, faulty or incorrect products you will be liable for the return cost.


Countries outside of the UK may be subject to additional duties to be paid.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.

The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.

If you refuse to pay the duties to release your order, the order will subsequently be returned back to the Vive factory and refunded. A shipping & handling fee may be deducted from your refund.

By law, Vive Foods Ltd. is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.

Out of Stock Situation

If we are out of stock and unable to fulfil your entire order, we will contact you to verify if you require a substitute or a deduction on your invoice. We can always hold your order until we obtain more stock, or we can process the order without the out of stock item.


All prices shown are inclusive of VAT at the rate in force on the date of order for the products that are applicable for VAT. For overseas orders the VAT will be shown on the invoice and then deducted from the final total.

Privacy & Data Protection Policy

Your personal details are very precious to us and we will never share them with an outside party or agent who is not directly related to your goods being paid for and delivered to you. We will collect personal information when you register with eatvive.com. This information is used to enable us to process and deliver your order. By registering your details on our web-site you consent to eatvive.com maintaining, recording, holding and using personal data we collect about you. Information can also be collected to allow eatvive.com to send you newsletters and offers, which we feel, would be of particular interest to you.

This website does not collect any personally identifiable information (PII) that you do not voluntarily enter in this website. The sole purpose of passively collecting this information is to improve your overall experience. It is automatically collected, whilst navigating through and interacting with the site.

Information collected includes user mouse activity, browser and device specific log data: 
Your device's IP address (collected and stored in an anonymised format) 
Device screen size 
Device type (unique device identifiers) and browser information 
Geographic location (country only) 
Preferred language used to display the webpage


eatvive.com has taken every effort to ensure that the information on this web-site is correct, accurate and up to date. However, eatvive.com takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Neither shall we be held liable to any individual or business for any damage or loss which may occur from the use of any matter contained on this web-site.

All text and graphics on this web-site, unless specified, are directed solely at those who access the web-site from the UK mainland. We make no representation nor will we be held liable for any action placed upon the web-site, in any form, by anyone, from other locations.

eatvive.com assumes no responsibility whatsoever for any links to the Internet or third party web-sites from this web-site. Once you activate these links we will not be responsible or liable for the content of any other web-site on the Internet, which you may visit from this site.

eatvive.com  also prohibits all persons from providing hypertext or other links to our web-site (other than our home page) from their web-site or from a third party's web-site without our prior written consent.

Vive Foods Ltd. reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.

Changes of Terms

We may revise this terms of website use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this terms of website use policy may also be superseded by provisions or notices published elsewhere on our site.