Terms and Conditions | eatvive
Vive Delivery Schedule
We aim to deliver your Vive order as soon as possible. Orders received by 11am for delivery on the UK mainland should arrive two business days later by carrier or Royal Mail.
Vive customers ordering for delivery outside the UK mainland will be contacted by e-mail to confirm delivery timeframe & costs.
We use Royal Mail to deliver your order. We will ask for your delivery to be made "before the close of work" which usually means 5:30pm on the nominated day. We are unable to specify or guarantee a delivery time. We will not be able to offer delivery on a Saturday, Sunday or Bank Holiday / Public Holiday .
You must know that.
We need to be informed within three working days after the nominated delivery day of any complaint, damage or mispicked item. We will endeavour to rectify the problem as efficiently as we can.
Please e-mail Contact@eatvive.com for assistance.
Your Satisfaction, Returns & Order Cancellation
We endeavour to achieve your 100% satisfaction. If for any reason you do not feel totally satisfied with your products or the service you have received from us, we need to know. Please e-mail firstname.lastname@example.org alternately ring us at 020 3243 2097
A refund to your credit card will be made upon the successful return of the order. If the reason for the cancellation is anything but damaged, faulty or incorrect products you will be liable for the return cost.
Out of Stock Situation
If we are out of stock and unable to fulfil your entire order we will contact you to verify if you require a substitute or a deduction on your invoice. We can always hold your order until we obtain more stock, or we can process the order without the out of stock item. Whichever you choose the minimum value for free delivery will be the final price of the order which must fit into the categories above.
All prices shown are inclusive of VAT at the rate in force on the date of order for the products that are applicable for VAT. For overseas orders the VAT will be shown on the invoice and then deducted from the final total.
Credit Card Security
If we are out of stock and unable to fulfil your entire order we will contact you to verify if you require a substitute or a refund. We can always hold your order until we obtain more stock, or we can process the order without the out of stock item. Whichever you choose the minimum value for free delivery will be the final price of the order which must fit into the categories above.
Privacy & Data Protection Policy
Your personal details are very precious to us and we will never share them with an outside party or agent who is not directly related to your goods being paid for and delivered to you. We will collect personal information when you register with eatvive.com. This information is used to enable us to process and deliver your order. By registering your details on our web-site you consent to eatvive.com maintaining, recording, holding and using personal data we collect about you. Information can also be collected to allow eatvive.com to send you newsletters and offers, which we feel, would be of particular interest to you.
This website does not collect any personally identifiable information (PII) that you do not voluntarily enter in this website. The sole purpose of passively collecting this information is to improve your overall experience. It is automatically collected, whilst navigating through and interacting with the site.
Information collected includes user mouse activity, browser and device specific log data:
Your device's IP address (collected and stored in an anonymised format)
Device screen size
Device type (unique device identifiers) and browser information
Geographic location (country only)
Preferred language used to display the webpage
eaatvive.com has taken every effort to ensure that the information on this web-site is correct, accurate and upto date. However, eatvive.com takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Neither shall we be held liable to any individual or business for any damage or loss which may occur from the use of any matter contained on this web-site.
All text and graphics on this web-site, unless specified, are directed solely at those who access the web-site from the UK mainland. We make no representation nor will we be held liable for any action placed upon the web-site, in any form, by anyone, from other locations.
eatvive.com assumes no responsibility whatsoever for any links to the Internet or third party web-sites from this web-site. Once you activate these links we will not be responsible or liable for the content of any other web-site on the Internet, which you may visit from this site.
eatvive.com also prohibits all persons from providing hypertext or other links to our web-site (other than our home page) from their web-site or from a third party's web-site without our prior written consent.